Tone of Voice

Little things can make a big difference to telemarketing results

Working with some new people this week, I am reminded that often it is the little things that can make a big difference to overall telemarketing results. Photo Credit: Flare via Compfight Here are some of my top tips:


It’s all in the tone!

I have been reminded this week that successful telemarketing results vary so much by tone of voice, especially in the initial call opening. I’m sure we have all heard the saying “It’s not what you said but how you said it!” Photo Credit: Incase via Compfight There’s a statistic somewhere that shows that around 35-40% […]


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