call attempts

34% of Accountants don’t answer the phone!

This is much higher than we usually experience for no answers / engaged / answering machines compared with other industries that we call and these calls were made during normal office hours and not at lunchtime.


My Wife Hates Cold Calling!

I heard this phrase today and I have heard this several times in the past couple of months. The scenario is husband and wife businesses and it is the wife that does the cold calling.  She finds it an unpleasant task (a bit like the ironing I suspect) as no matter how much you do […]


Ideas For Measuring Telemarketing Efforts

Ever wondered what kind of telemarketing statistics a telemarketing agency uses? What kind of things to consider when measuring the effectiveness aswell as the volume of telemarketing calls? This article covers a range of telemarketing measures for both quality and quantity and the advantages of some of these formulas and ratios.


Increasing numbers of no answers and voicemails

Are you finding recently that there is an increase in the number of no answers or voicemails when calling people? We are. And calls seem to be being diverted more and more to mobile numbers where there are then very unprofessional sounding voicemail messages. Feedback and comments appreciated.


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