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Telemarketing with numbers blocked or with held

Blocking phone numbers on outbound telemarketing calls immediately gives the impression that whoever is calling does not want to be called back, identified or looked up online. Which begs the question “Why is that?”. It’s very common for telemarketing companies to block their phone numbers when they make outbound telemarketing calls.

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Why don’t people hang up on telemarketers?

People often assume that Telemarketing is a rotten job to do and that telemarketers get hung up on all the time. This really is not true for b2b telemarketing in the UK. Photo Credit: Robert Brook via Compfight But since this gets assumed a lot I thought this worthy of a blog post.

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What is the average cost of a good and reliable telemarketing lead?

This article was inspired by a question posed on Quora in the context of costs of generating leads via a variety of methods so I thought it would be a good idea to have this as a blog article for lead generation via telemarketing specifically. When it comes to UK telemarketing and cold calling for […]

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Ways to start and open a telemarketing or telesales call

There really is a difference with the call greeting or opening phrase you would use with a telemarketing or telesales call. If it is a sales call then the objective is to get to the decision maker in the quickest possible time with the least amount of cost and make the pitch and get the […]

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Being “rewarded” with a basic salary for telemarketing!

I’ve seen this phrase used quite a bit recently on forums and discussion groups and it always makes me smile. Photo Credit: Jennifer Morrow via Compfight

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Consultative Telemarketing

Photo Credit: James Vaughan via Compfight Taking the consultative approach to telemarketing and telesales can seem like you are going all round the houses but in actual fact it can be a great way to ask the right questions, listen, understand needs, all with the aim of meeting those needs in a way that is […]

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Call Recordings for training and development

Coming from a call centre management background I have always had to work with call recordings for ongoing evaluation and development purposes. Photo Credit: ralphbijker via Compfight It was always such a chore to undertake these evaluations at a rate of X amount of calls per person per week and alway felt no matter how […]

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What are you selling?

Sometimes you can stopped in your tracks when someone you call asks “What are you selling?” and you need to decide quite quickly how to respond to this. Photo Credit: rick via Compfight Do you respond with …

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Twitter better than email and phone for responses!

I had an interesting discussion last week with someone who was asking me why they got a quicker response from me if they tweeted me rather than email or phone me. I figured I am not the only person in the world who reads text messages whilst they are on the phone or in meetings […]

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My friend the Whiteboard!

I am a big fan of my whiteboard. I use it as a live sales and telemarketing board.  In a collections environment I always used it to display performance to target and it’s a habit that has stayed with me for telemarketing and sales performance too. Photo Credit: billsoPHOTO via Compfight Some people may think […]

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