Coming from a call centre management background I have always had to work with call recordings for ongoing evaluation and development purposes. Photo Credit: ralphbijker via Compfight It was always such a chore to undertake these evaluations at a rate of X amount of calls per person per week and alway felt no matter how
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Sometimes you can stopped in your tracks when someone you call asks “What are you selling?” and you need to decide quite quickly how to respond to this. Photo Credit: rick via Compfight Do you respond with …
I had an interesting discussion last week with someone who was asking me why they got a quicker response from me if they tweeted me rather than email or phone me. I figured I am not the only person in the world who reads text messages whilst they are on the phone or in meetings
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I am a big fan of my whiteboard. I use it as a live sales and telemarketing board. In a collections environment I always used it to display performance to target and it’s a habit that has stayed with me for telemarketing and sales performance too. Photo Credit: billsoPHOTO via Compfight Some people may think
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One of the questions I get asked by sole practitioners, consultants, and sole traders in the professional services sector is how can they do cold calling without appearing too desperate for work. Photo Credit: Ben Smith via Compfight There is a fear that getting on the phone yourself as a business owner smacks of desperation.
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I was asked this question this week and it occurs to me that not everyone will have had an experience of an internet troll just yet. So in anticipation of your first encounter, here is a bit of an explanation and a couple of tips. What is an internet troll? An internet troll is someone
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Someone just visited my blog using the term “where to advertise telemarketing opportunities” so I thought it would be useful as a telemarketing company in the UK to respond to this search. At Maxxy we tend to respond to * Linkedin discussions, forum discussions, twitter, other social media. * Freeindex There are some pay-per-lead sites
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If you are recently starting out in business or are about to set up your new business then you may be interested to hear that Maxxy is accepted as a supplier for the Business Link East Supplier Brokerage Network. This scheme has been running for quite a long time but was recently under threat of
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I just HAD to write a little article about my recent journey into imovie and Garageband all with the helping hand of some lovely youtubers kind enough to do tutorials for all my little questions. I don’t mind admitting that I learned how to do some bits and pieces from an 11 yr old in America
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I read this article today and was inspired to think about what tips I would give others for not wasting money as a start up. The article I read is here: Ten Ways to Waste Money On A Start Up If you were to write your Top Ten list for ways to NOT Waste Money
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